Shipping policy
Thank you for shopping with Wig Spirit! We are committed to providing you with a smooth and enjoyable shopping experience. Below is our shipping policy designed to keep you informed about how we handle your orders.
Processing Time
Orders in stock are typically processed within 1-3 business days. After orders are captured in our system, if you would like to make any changes to your order or cancel your order, please email ASAP at support@wigspirit.com. Note: Once your order’s status is set to “shipped” we are unable to make any changes or cancellations.
During peak seasons or promotional events, processing times may be extended. We will notify you of any significant delays.
Shipping Methods
WigSpirit utilizes reliable express carriers such as UPS, DHL, FedEx, USPS and other express delivery lines for global shipping.
Additional delivery lines are utilized to help avoid high customs duties at the destination. As a result, these packages may experience longer shipping times.
| Shipping Address | Shipping time * | Shipping fee |
| US Ground | 3-5 Business days | Free |
| UK FR Germany New Zealand Australia | 4-9 Business days | Free |
| Other International | 5-12 Business days | Free or $20 |
| REMOTE | Depends on the actual shipping address | $20-$60 |
Shipping Costs
We offers FREE US shipping and Some European countries. Other international may have $20 shipping fee. You will see the shipping cost when you place order.
Remote Areas’ Surcharges
Please note that your shipment may incur fees in addition to its base rate if your shipping address is designated as REMOTE.
Within the US, shipments to certain ZIP codes in remote areas are delivered by USPS. Additional surcharges apply, and transit times are extended to these areas by 3–5 business days.
International shipments destined to and/or originating from remote and less accessible locations listed in the International Out-of-Delivery-Area Surcharge and International Out-of-Pickup-Area Surcharge ZIP and postal code list are subject to additional fees.
Please note that our free shipping policy does not cover surcharges for remote rural areas. If your area is designated as a remote area, our customer service will contact you to pay the additional shipping charges. We appreciate your understanding.
Customs Duties and Taxes
If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes. Customs duties in the recipient's country/region are the customer's responsibility.
This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by WigSpirit.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment online.
Delivery Issues
If you experience any issues with delivery, such as a lost or damaged package, please contact our customer service team at support@wigspirit.com. We will work with you to resolve the issue as quickly as possible.
International Shipping
For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping costs at checkout. Please check with your local customs office for more information.
Changes to Shipping Policy
We may update this shipping policy from time to time. Please review it regularly for any changes that may affect your order.
Contact Us
If you have any questions or need further assistance, please reach out to us at support@wigspirit.com. We’re here to help!