Refund policy
We are committed to ensuring your satisfaction with our products. Here’s how our return process works:
Eligibility for Returns:
We gladly accept returns on all eligible products, provided that the product have not been altered, worn, or damaged. Returns must be initiated within 30 days of the date that you received your item.
To start a return, you can contact us at support@wigspirit.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Options:
- Store Credit: Enjoy a seamless shopping experience with store credit for your next purchase.
- Refund: Eligible returns will be refunded to your original payment method.
Return Shipping Charges:
If the return is due to a quality issue, Wigspirit will cover the return shipping costs.
If the return is due to a change of mind or if you no longer want the item, the return shipping costs will be your responsibility. Please note that we do not support cash-on-delivery (C.O.D.) shipping for returns.
Processing Time:
Refunds will be processed within 2 to 5 business days upon receiving your return. Please allow an additional 3 to 9 business days for your financial institution to process the refund to your account. Note that your bank may have a delay in reflecting the credit.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you have any concerns regarding our Return Policy, please reach out to our Client Care Representatives at support@wigspirit.com. We are here to assist you!